Get set up and unblocked
Common topics our team is asked about most. Cannot find what you need? Open a support ticket from your dashboard.
Getting started
Create your workspace, invite your team and connect your first channel.
Training your AI
Add knowledge sources, set tone of voice and define escalation rules.
Team workflows
Assignment, internal notes, statuses and handover between AI and humans.
Channels
Connect WhatsApp, Messenger, Instagram, email and the website chat widget.
Account & billing
Manage your plan, seats and workspace settings.
Troubleshooting
What to check first when messages or replies are not arriving.
Still stuck?
Our support team is happy to help — reach out and we will follow up.